Delivery & Shipping

We aim to ship products as quickly as possible. If an order is received before 3 p.m. for any items we hold in stock, dispatch will be the same day.

We use DPD and a next working day service, meaning you should receive your order the following day.

Delivery Costs:

– UK Mainland: Free delivery on orders over £75 (inc. Vat)
– UK Mainland: £6.60 (inc. VAT)
– Northern Ireland, the Scottish Highlands and Islands, and the Isle of Wight: please speak to a member of staff for a delivery quote. Additional charges apply.
– If you require delivery outside the UK, please contact a member of staff and we will arrange shipment via AES Export.

Track shipment

Frequently asked questions

What are your typical lead times?

We aim to ship products as quickly as possible. If an order is received before 3 p.m. for any items we hold in stock, dispatch will be the same day.

For all stocked items we can usually pick and pack for dispatch the same day or next morning.

For items we do not hold in stock, we try our upmost to dispatch the items within 2 – 3 working days. However, we will advise of any changes in lead time by email or phone.

Do you hold all items in stock?

We hold a huge range of Harnessflex items and Automotive Aftermarket Products in stock. However, any non stocked items, or out of stock items, can usually be obtained rapidly.

Do you ship to Northern Ireland?

Yes, we do! Please contact a member of our team at 01924 364 464 or sales@aes.group
to place your order.

Do you ship to the Scottish Islands, Scottish Highlands, Channel Islands, Isle of Man, Isle of Wight, or the Scilly Isles?

Yes, we do! Please contact a member of our team at 01924 364 464 or sales@aes.group to place your order.

Please note that delivery may take from two days, and orders should not exceed 10kg. Prices are calculated based on your location and the charges of the delivery provider.

Can you mark packaging with custom part numbers?

Yes. We offer bespoke labeling and packaging on all products.

My order hasn't arrived yet. Where is it?

In the unlikely event that your order hasn’t arrived within the time as stated at the point of order please contact us and we will investigate immediately.

You can also track your shipment here – https://track.dpd.co.uk/

What do I do if the shipment is damaged or has items missing?

Inform both the carrier and us immediately. Retain the damaged packaging in case the carrier needs to see it. We will organise replacement goods and take care of the problem from there on.

What do I do if the shipment is incorrect?

Inform us and we will rectify the problem immediately.