HOW DO I RETURN SOMETHING TO AUTO ELECTRICAL SUPPLIES?
To return an item you will need to contact us via telephone or email [email protected]. You can find further details on our contact us page. We will require your order number and the item(s) details you wish to return.
Please package the goods appropriately and ship them in a separate outer box. Unless otherwise advised, please return all goods to:
Auto Electrical Supplies Ltd
128 Thornes Lane
For your protection, we recommend that you use a recorded-delivery service.
For items returned outside of the UK mainland, all customs declarations need to be filled out.
14 DAYS / CANCELLATION PERIOD (UK & EU)
If you wish to cancel any of the products on your order and return them for a refund, you have up to a total of 14 days to contact us after the final receipt of your order.
You must inform us in writing if you wish to cancel your order. This can be done through via email or post.
You must return the goods within 14 days of notifying us of the cancellation. We will reimburse you within 14 days of receipt of the goods using the same means of payment as you used when placing the order.
Unfortunately, we cannot cover all unforeseeable costs and you will have to pay for the return of any unwanted goods you are returning. Please package the goods properly and ship them in a separate outer box, including all packaging, cables, manuals, and protective bags.
You are liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods. For example, if it goes beyond the sort of handling that might reasonably be allowed in a shop. We will deduct this amount from the value of the refund.
Accessories and promotional items are part of the order and must be returned to ensure a full refund is given.
30 DAYS / ACCEPTANCE PERIOD
You are entitled to reject goods if they are faulty (do not match the description, are not of satisfactory quality, or are not fit for purpose). You have up to 30 days to check the goods and contact us if there is a fault. You can decide to claim a full refund (including shipping cost) or request a repair/replacement of the faulty product.
If you are returning for a refund, please include all packaging, cables, manuals, and protective bags. Accessories and promotional items are part of the order and must be returned to ensure the full price of the product is refunded.
PLEASE NOTE – For our business customers this is 7 days.
AFTER 30 DAYS / WARRANTY PERIOD
Sometimes goods may become faulty after the acceptance period has expired but within the warranty period. Depending on the product, you will receive either a replacement or your product will be repaired.
Reducing the time you are without a working product is important. You can often save time and money by handling the return directly with the manufacturer. We will advise you of this option when appropriate.
If a direct service is not available or you would prefer Auto Electrical Supplied to handle your return, then we encourage you to contact us. We will send your goods for repair or replacement to the manufacturer under warranty.
Turnaround times vary between manufacturer and product type. Auto Electrical Supplies is in constant contact with our suppliers and will endeavour to return the items in the quickest manner possible.
Goods returned for repair or replacement should be sent without any accessories as we cannot guarantee that they will remain present with the original item throughout the whole return procedure.
If the manufacturer is unable to return the items within 28 days, we will give you the option of a refund. Depending on the age of the items, the refund may include a deduction for the length of time you have used them (known as rescission).
FAULTY GOODS TESTING
We ask you to ensure that any described problem, fault or defect experienced with the item in question is not caused by a 3rd party component used in conjunction within your system or by any software configuration. If you are not sure, please contact us before requesting a return.
All goods returned as faulty are tested by Auto Electrical Supplies or the product manufacturer. Any item found to be not faulty or damaged will be returned to you. There is no handling charge but you will be charged for the cost of return shipping. You will be notified by e-mail before any non-faulty goods are returned to you.
ARE THESE TERMS THE SAME FOR BUSINESS ORDERS?
These terms apply to consumer orders only. If you are ordering for a business or organisation, please refer to our terms and conditions.
Our returns policy does not affect your statutory rights. For more information about your statutory rights, please visit Citizens Advice.